Returns & Refunds

Each item is made to order. Please review the product details and size chart carefully before purchasing.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, incorrectly printed, or different from what you ordered, contact wornvirtue@outlook.com within 30 days of delivery, preferably within the first seven days.

Include your order number, a brief description of the problem, and clear photos showing the issue. Once we confirm the problem, we’ll arrange a replacement or refund at no additional cost to you. If we require the item back, we’ll cover return shipping.

Sizing and change of mind

Because our products are made to order, we do not accept returns or exchanges for choosing the wrong size, changing your mind, or ordering the wrong color or design. This does not apply if we send an item that differs from your order or is defective.

Return approval

Please contact us before returning anything. If a return is required, we’ll provide the address and instructions. Do not send items to the address on the package without our approval.

Missing packages

If your package hasn’t arrived, contact us promptly—ideally within seven days after the estimated delivery date—so we can investigate and help resolve the issue.

Refunds

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once production has begun.

This policy does not limit any rights you may have under applicable consumer protection laws.

Questions? Contact wornvirtue@outlook.com.